Recognized for Its Outstanding Growth and Excellent Customer Support
SEATTLE — July 7, 2020 — Adaptiva, a leading, global provider of endpoint management and security solutions for enterprise customers, today announced it has received two silver Stevie® Awards as part of the 18th Annual American Business Awards®. Adaptiva was recognized in the Achievement in Growth and Achievement in Customer Satisfaction categories, both of which were added this year.
The American Business Awards are the U.S.A.’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations — public and private, for-profit and non-profit, large and small. Nicknamed the Steviesfor the Greek word meaning “crowned,” the awards will be virtually presented to winners during a live event on Wednesday, August 5.
“We are delighted to be recognized by the American Business Awards again this year — particularly in two new categories,” said Adaptiva CEO and Founder Deepak Kumar. “Adaptiva had a very big year and continues to push forward on all fronts. To win based on our aggressive growth coupled with outstanding customer service reflects our commitment to excellence as well as our responsiveness to customer need.”
Adaptiva won in the Achievement in Growth category due to its ability to exhibit impressive growth across every aspect of its business. For example, Adaptiva’s year-over-year revenue growth was up by 30% in 2019 as it achieved 100% customer contract renewals with 100% customer satisfaction ratings. The company also closed its biggest customer deal in company history as well as its largest sales quarter. Additionally, Adaptiva broke into new vertical markets and built its deepest sales pipeline to date. On the product side, it introduced Evolve VM and OneSite VMware Edition, all while rounding out its leadership team.
In the Achievement in Customer Satisfaction category, Adaptiva’s Global Customer Support and Solutions Team was recognized for its ability to meet the challenges associated with rapid growth. In the wake of introducing new products and features, the team faced a 33% increase in the number of support tickets generated. It successfully addressed these tickets without adding staff and maintained a 100% satisfaction rating from customers for 18 consecutive months. The team, comprised entirely of solutions architects, also lowered its median response time from 30 minutes to just 18 minutes while experiencing zero staff turnover.
More than 230 professionals worldwide participated in the judging process to select this year’s Stevie Award winners.
“Despite the toughest business conditions in memory, American organizations continue to demonstrate their commitment to innovation, creativity and bottom-line results,” said Stevie Awards President Maggie Gallagher. “This year’s Stevie-winning nominations are full of inspiring stories of persistence, ingenuity, resourcefulness and compassion. Even in the midst of tough competition, Adaptiva clearly stood out for its great work.”
Details about The American Business Awards and the list of 2020 Stevie winners are available at www.StevieAwards.com/ABA.
Adaptiva is a leading, global provider of endpoint management and security solutions. The company’s products, including OneSite, Endpoint Health and Evolve VM, empower enterprises to manage and secure endpoints at unparalleled speed and massive scale using the power of peer-to-peer technology. Leading global Fortune 1000 organizations, including T-Mobile, Nokia, HSBC, Walgreens, the U.S. Department of Defense, and the U.S. Department of Homeland Security, use Adaptiva products to eliminate the need for a vast IT infrastructure and automate countless endpoint management and security tasks. Learn more at https://adaptiva.com/, and follow the company at LinkedIn, Facebook and Twitter.
About the Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com. Sponsors of The 2020 American Business Awards include John Hancock Financial Services, Melissa Sones Consulting, and SoftPro.
OneSite and Evolve VM are trademarks of Adaptive Protocols, Inc. All other brand names and product names are trademarks or registered trademarks of their respective companies.
Dottie O’Rourke TECHMarket Communications (650) 344-1260 [email protected]